Privacy-Policy
These terms and conditions (“Terms”) establish the contractual relationship between Tecfix-24x7customerservice (“Tecfix-24x7customerservice” or “we”) and the party identified on the Order (“Customer” or “you”) regarding the Plan(s) provided by Tecfix-24x7customerservice.
General Terms
These general terms and conditions outline the obligations of both parties. Specific terms related to subscribed or availed Plan(s) may be separately agreed upon in writing and attached as Plan Terms.
By acknowledging receipt of the Terms and Plan Terms, the Customer agrees to be fully bound by them. Customer’s acceptance of the Terms is deemed unconditional upon availing any benefits or lodging a claim within the Policy term.
Customer Consent and Confirmations
The Customer consents to Tecfix-24x7customerservice’s use of their Personal Information for providing services under the Plan(s). Tecfix-24x7customerservice respects privacy and confidentiality, taking reasonable steps to protect and maintain the confidentiality of collected Personal Information.
The Customer also consents to the disclosure of Personal Information to third parties, including insurers and Service Partners, for service fulfillment or as required by law.
The Customer expressly consents to the recording of phone calls between the Customer and Tecfix-24x7customerservice for various purposes, including record-keeping, sharing instructions with Service Partners, quality monitoring, training, and meeting legal requirements.
Plan Details and Variations
The Customer acknowledges that Tecfix-24x7customerservice reserves the right to vary features, benefits, Total Fee, or part thereof, under the Plan(s) from time to time.
Tecfix-24x7customerservice may appoint agents for collecting amounts payable, at the sole risk and cost of the Customer.
Tecfix-24x7customerservice may engage third parties, including Service Partners, for service fulfillment, and the Customer consents to the disclosure of Personal Information and Plan details to relevant parties.
Total Fees/Charges
Tecfix-24x7customerservice charges the Total Fee from the Customer for availing the Plan(s). The Total Fee is payable in advance, either as a one-time payment or through authorized deductions from the Customer’s bank or credit/debit card, including applicable taxes and levies.
Plan Fees and Insurance Fees are specified in the Plan Terms. Activation of the Plan(s) is subject to realization/receipt of the Total Fee.
Servicing of Claims
Claims covered by add-on group insurance are subject to the sole discretion of the Insurer, with Tecfix-24x7customerservice providing assistance in claim facilitation.
Claims made by the Customer are subject to meeting and complying with the applicable Terms and Plan Terms, providing accurate information, acting in good faith, and complying with Insurer requirements.
Tecfix-24x7customerservice is not obliged to entertain any claim unless the Customer is over 18 years old, a resident of India, and the Total Fee up to the date of the claim has been paid.
General Provisions
The Terms are binding on the legal successors of Tecfix-24x7customerservice. No assignment of the Terms is possible.
Neither party shall be liable for any delay or failure to perform obligations due to events beyond their control, such as acts of God, riots, war, natural disasters, or other events reasonably beyond their control.
Tecfix-24x7customerservice reserves the right to amend the Terms, Plan Terms, or Plan features/pricing. Such amendments will become applicable immediately and will be communicated to the Customer. If the Customer does not accept the amendments, they have the right to terminate the Terms and Plan Terms with appropriate notice.
The Terms, along with the relevant Plan Terms, constitute the entire agreement between the parties regarding the subscribed or availed Plan(s) and supersede all previous communications and agreements.
Governing Law and Dispute Resolution
The Agreement is governed by the laws of the Republic of India.
Any disputes arising in connection with the Terms and/or Plan Terms shall be settled through arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration is in Erode, and the language of proceedings is English. The arbitrator’s decision shall be final and binding on the parties.